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FAQs
Why doesn’t my product look like the website or social media post?
Due to the handmade nature of our products, each item may look a little different than the webpage item or a social media post.
Our candles are made with 100% soy wax; while soy wax is natural, renewable, biodegradable, burns with zero soot and contains zero additives, that also means that frosting may occur. White speckles on the tops or sides of your candle is completely normal and an indicator of 100% soy wax. Just consider it part of the handmade charm!
How long will my candle burn for?
As long as you keep the wick trimmed and burn in 3-4 hour increments, 9 oz candles can burn for over 40 hours and 2 oz candles can burn for over 10 hours.
What are your eco-friendly and sustainability practices?
First and foremost, we're proud to ship carbon neutral. Here are some of our other sustainability practices:
REDUCE: We hate generating trash here at Creature of Habit, and have fine-tuned our procedures to eliminate waste wherever possible.
REUSE: We reuse the packaging from our vendors so very little goes to waste. We also have a whole webpage dedicated to reusing empty packaging, which you can find in the REUSE page. One of our tips is to give your empty candle jars a new life! Tag @cohselfcare with your reused jars, we’d love to see what you came up with!
RECYCLE: We forgo plastic whenever possible (except when reusing the protective plastic packaging fill we noted above) and instead choose packaging either comprised of recycled materials or that may be recycled.
Are your products vegan?
Yes, Creature of Habit does not test on animals or utilize any animal products in our products.
How does COH give back to the community?
Creature of Habit believes that the power of self-care has the potential to radiate outward. We’re proud to contribute a portion of proceeds from all of our product to mental health advocacy programs. Visit our ADVOCACY page to learn more.
What is your refund policy?
Creature of Habit does not currently accept returns unless your product arrives damaged, tarnished, or if it was a packing mistake on our end. That being said, we want you to be happy with your experience with us, so please reach out to help@cohselfcare.com with any issues.